Help Center

Find answers, guides, and tutorials for SchoolTrack Pro

User Guides

Step-by-step guides for administrators, teachers, and students

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Video Tutorials

Watch video guides for setup and daily operations

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Troubleshooting

Fix common issues with geo-fencing and attendance

Solve Issues

Contact Support

Get help from our support team

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Browse by Category

Getting Started

View all 12 articles →

Geo-Fencing

View all 8 articles →

Attendance

View all 15 articles →

Video Tutorials

Setting Up Geo-Fence Boundaries

Learn how to set accurate attendance boundaries for your school

5:24

Staff & Student Onboarding

Complete guide to adding users to your system

8:12

Generating Monthly Reports

Create comprehensive attendance reports in minutes

6:45

Quick Start Guides

Setting Up Your School in 5 Steps

Complete Registration

Fill in your school details and subscribe to a plan

Configure Geo-Fence

Set up your attendance boundaries using the map tool

Add Users

Import or manually add staff and student accounts

Set Schedules

Configure working hours and attendance periods

Test System

Perform test clock-ins to ensure everything works

Common Issues & Solutions

Location Not Detected

Users can't clock in because location isn't detected

Check GPS/Wi-Fi is enabled on device
Ensure location permissions are granted
Verify user is within geo-fence boundary
Restart the app if issue persists

Late Attendance Marking

System incorrectly marks users as late

Check system timezone settings
Verify grace period configuration
Review individual schedule exceptions
Check network time synchronization

Sync Issues

Attendance data not syncing across devices

Check internet connectivity
Refresh the dashboard
Clear app cache if using mobile
Contact support if sync fails

All Systems Operational

API Service

100% Operational

Geo-Fencing

100% Operational

Database

100% Operational

Cloud Services

100% Operational